Refund policy

 

Standard 14-Day Return Policy

We have a 14-day return policy for non-customized items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Buyers are liable for any value loss if the item is not returned in its original condition.

Exclusions: Customized & Personalized Items

Please note: Items made to your specific requirements (such as engraved nameplates, custom-sized jewelry, or personalized collars) are strictly non-refundable and non-exchangeable. By purchasing a personalized item, you acknowledge that these products are exempt from standard return rights (including the EU 14-day cooling-off period) unless they arrive damaged or with a manufacturing defect.

Return Shipping Costs

Return shipping costs are covered by the buyer (unless the item is defective or damaged).

How to Start a Return

To start a return for eligible items, contact us at hello@blingfuzzie.com. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Cancellations

For personalized orders, cancellations must be requested within 24 hours of purchase. Once production or engraving has begun, we cannot cancel the order or issue a refund.

European Union 14-Day Cooling Off Period

For non-personalized merchandise shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. However, as per EU/UK consumer law, this right does NOT apply to goods made to the consumer's specifications or clearly personalized items.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank to process the refund.