FAQs

1.Delivery Time
Orders are typically delivered within 7–15 days.

2.Shipping Destinations
We currently ship to 15 countries, including North America, Europe, Oceania, and Asia. Other regions will be gradually added. Stay tuned!

3.Free Shipping
Orders over $99 USD are eligible for free shipping.

4.Order Tracking
You can track your order anytime on our homepage “Track Order” page.

Please note: personalized items are made just require 3-5 days of extra production time.

At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.

Please note all personalized items are final sale and not refundable, unless we make a mistake.

Sometimes packages are shipped promptly but may experience delays while in transit. We select the most appropriate carrier based on the destination country or region. Due to increased e-commerce shipping volumes, delivery delays may occur in certain areas.

While we do our best to allow for potential carrier delays when setting our shipping timelines, occasional delays may happen that are beyond our control. Customers can always check the latest shipping status and tracking updates through “Track Order.”

For packages that appear to be lost in transit, our policy is as follows: if a package has not been delivered or shown any movement within 10 days of the most recent tracking update, we will issue a replacement or store credit. Based on our experience, the vast majority of delayed packages are delivered or resume movement within this time frame.

Standard 14-Day Return Policy

We have a 14-day return policy for non-customized items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Buyers are liable for any value loss if the item is not returned in its original condition.

Exclusions: Customized & Personalized Items

Please note: Items made to your specific requirements (such as engraved nameplates, custom-sized jewelry, or personalized collars) are strictly non-refundable and non-exchangeable. By purchasing a personalized item, you acknowledge that these products are exempt from standard return rights (including the EU 14-day cooling-off period) unless they arrive damaged or with a manufacturing defect.

Return Shipping Costs

Return shipping costs are covered by the buyer (unless the item is defective or damaged).

How to Start a Return

To start a return for eligible items, contact us at hello@blingfuzzie.com. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Cancellations

For personalized orders, cancellations must be requested within 24 hours of purchase. Once production or engraving has begun, we cannot cancel the order or issue a refund.

European Union 14-Day Cooling Off Period

For non-personalized merchandise shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. However, as per EU/UK consumer law, this right does NOT apply to goods made to the consumer's specifications or clearly personalized items.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank to process the refund.

If you need to make changes to your order—such as adjusting the quantity or product type—please contact us by email within 24 hours of placing your order.

As long as the order has not yet been shipped, we’ll be happy to assist and will respond as quickly as possible to ensure a smooth and efficient experience.

Dog Leashes

The nylon used in our rope leashes is naturally dirt- and stain-resistant. If your leash becomes dirty, we recommend hand-washing it with warm, soapy water and laying it flat to air dry. Avoid machine washing or tumble drying, as this may affect the rope structure over time.

Dog Collars & Harnesses

To extend the life of your collar or harness, we recommend hand washing with mild soap and warm water, then laying flat to dry. Fabric collars and harnesses may also be placed in a laundry bag and washed on a gentle cycle, or washed in the dishwasher. Please ensure buckles are protected to prevent scratching.

Leather Collars

Leather collars should not be washed or submerged in water. To maintain their appearance and durability, we recommend cleaning them with a professional leather care product and conditioning as needed. Keep leather items dry and store them away from excessive heat or moisture.